Terms of service


Welcome to Ceha Canada! We’re delighted to have you here. By accessing and using the Ceha Canada website, you agree to comply with these Terms and Conditions. Please read them carefully.


1. General Information

  • Company Information: Founded in 1998, Ceha has established itself as a premier manufacturer of metal furniture and storage solutions. Our products are recognized and sought after globally for their quality and durability. Ceha Canada, incorporated in 2023, is a proud division of the Sen Holding, extending our commitment to excellence to the Canadian market.

  • Contact Information: For any inquiries, please contact us at info@cehacanada.com.

2. Use of Our Website

  • Eligibility: You must be at least 18 years old to use our website and make purchases. By using this site, you represent that you are at least the age of majority in your state or province of residence.

  • Account Security: If you create an account, you are responsible for maintaining the confidentiality of your account information and password. Please notify us immediately if you suspect any unauthorized use of your account. We are not liable for any loss or damage arising from your failure to protect your account.

3. Orders and Payments

  • Order Acceptance: Once you place an order, you will receive an email confirmation. This does not signify our acceptance of your order. We reserve the right to accept or decline your order for any reason, including but not limited to product availability, errors in the product description or price, and issues identified by our credit and fraud avoidance department.

  • Payment Methods: We accept major credit cards (Visa, MasterCard, American Express) and other payment methods as specified on our website. All transactions are secure and encrypted.

  • Currency and Taxes: All prices are listed in Canadian dollars (CAD). All transactions will be processed in Canadian dollars. Applicable taxes will be calculated and added during checkout.

  • Pricing and Availability: Prices and availability of products are subject to change without notice. While we strive to display accurate information, errors may occur. If we discover an error in the price or description of a product you have ordered, we will inform you as soon as possible. You will have the option to reconfirm your order at the correct price or cancel it.

4. Shipping and Delivery

  • Shipping: We offer various shipping options, which will be presented to you at checkout. Shipping times and costs are estimates and may vary based on your location and selected shipping method.

  • Processing Time: Orders are typically processed within 5 business days. Please note that processing times may be longer during peak periods.

  • International Shipping: Duties and taxes for international orders are the responsibility of the customer. These fees are not included in the shipping costs and must be paid upon delivery.

5. Returns and Exchanges

  • Return Policy: If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a refund or exchange. Items must be unused and in their original packaging.

  • Return Process: To initiate a return, please contact us at info@cehacanada.com. We will provide instructions on how to return your item. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

  • Refunds: Refunds will be processed within 7-10 business days after we receive the returned item. Refunds will be issued to the original payment method. Please note that shipping costs are non-refundable.

6. Intellectual Property

  • Ownership: All content on our website, including text, images, graphics, logos, and designs, is the property of Ceha Canada Inc.. It is protected by copyright, trademark, and other intellectual property laws.

  • Use of Content: You may not use, reproduce, or distribute any content from our website without our prior written permission. Unauthorized use of our content may violate copyright, trademark, and other laws.

7. Customer Conduct

  • Prohibited Activities: You agree not to engage in any of the following prohibited activities: copying, distributing, or disclosing any part of the website in any medium; using any automated system to access the website in a manner that sends more request messages to the Ceha Canada servers than a human can reasonably produce in the same period; attempting to interfere with or compromise the system integrity or security or decipher any transmissions to or from the servers running the website; taking any action that imposes, or may impose at our sole discretion, an unreasonable or disproportionately large load on our infrastructure.

8. User-Generated Content

  • Content Submission: If you submit any content, including but not limited to reviews, comments, or photos, you grant Ceha Canada a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.

  • Content Responsibility: You are solely responsible for the content you submit. By submitting content, you represent and warrant that you own or have the necessary rights to submit the content and that the content does not violate any third-party rights or applicable laws.

9. Third-Party Links

  • Links to Other Websites: Our website may contain links to third-party websites or services that are not owned or controlled by Ceha Canada. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that Ceha Canada shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.

10. Force Majeure

  • Force Majeure Events: Ceha Canada shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including but not limited to acts of God, war, terrorism, riots, embargos, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.

11. Termination of Use

  • Termination Rights: We reserve the right to terminate or suspend your access to the website, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

12. Dispute Resolution

  • Governing Law: These Terms and Conditions are governed by the laws of the Province of Ontario, Canada. Any disputes arising from these terms or your use of our website will be resolved in accordance with Canadian law and in the courts of Ontario.

13. Limitation of Liability

  • Disclaimer: Ceha Canada is not liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our website or products. This includes, but is not limited to, damages for loss of profits, data, or other intangible losses.

  • Indemnification: You agree to indemnify and hold Ceha Canada harmless from any claims, damages, or expenses (including attorney’s fees) arising from your use of our website, your violation of these terms, or your infringement of any third party’s rights.

14. Changes to Terms and Conditions

  • Updates: We may update these Terms and Conditions from time to time. Any changes will be posted on this page, and the revised date will be indicated at the top. Your continued use of the website after any changes constitutes acceptance of the new terms.

Thank you for choosing Ceha Canada. We hope you enjoy your shopping experience with us. If you have any questions or concerns, feel free to Contact Us.